Refund and Cancellation

1. General approach

This policy explains how Brinvora Peak handles changes, cancellations, and refund requests for consultations, fixed-project work, and monthly maintenance. A written project scope or invoice may contain more specific terms; if so, those specific terms control for that engagement.

2. Consultation sessions

A consultation may be rescheduled when the request is received before the agreed session time. If a consultation is canceled before work begins, Brinvora Peak may issue a refund or apply the payment to a rescheduled session, subject to the payment method and any written booking terms.

3. Fixed-project services

For a fixed project, cancellation before substantive work begins may be eligible for a refund of amounts not already earned or committed, less any clearly disclosed non-refundable third-party charges. Once analysis, configuration, documentation, testing, or other project work has begun, the amount due may reflect work completed and approved expenses.

4. Client-requested changes

Changes to the agreed service, additional tools, extra workflow branches, new formats, or additional revisions may change the price and delivery schedule. Brinvora Peak will seek written confirmation before materially expanding the scope.

5. Monthly maintenance and support

Monthly support may be canceled for a future billing period by written notice before the next billing date, unless a different notice period appears in the applicable agreement. Work already performed during a billing period is not automatically refundable. Unused support items do not roll over unless the written agreement says otherwise.

6. Service delays or inability to proceed

If a project cannot responsibly proceed because required access, information, approvals, or a third-party service is unavailable, the parties may pause, revise, or end the project. Any refund or balance will be considered in light of work completed, expenses incurred, and the agreed scope.

7. How to request a refund or cancellation

Send a written request to projects@brinvorapeak.com with the requester’s name, business name, relevant service, reference or invoice information, and the reason for the request. Do not send passwords or payment-card details. Brinvora Peak may request reasonable information to identify the engagement.

8. Timing and payment reversals

Approved refunds are sent through the original payment method where practicable. Processing time may depend on the payment provider or financial institution. This policy does not limit rights that cannot lawfully be waived.

9. No automatic refund for third-party outcomes

Third-party platform outages, changes, account restrictions, or results outside the agreed scope do not automatically create a refund entitlement. Brinvora Peak will review the specific project circumstances and communicate the available next step.